Comments on: Friendly Fraud Isn’t! http://www.merchant911.org/blog/index.php/2009/09/21/friendly-fraud-isnt/ Comments on credit card fraud from the E-Commerce Merchant point of view by Tom Mahoney, Founder and Director of Merchant911.org Fri, 13 Jan 2012 06:40:43 +0000 hourly 1 http://wordpress.org/?v= By: Nealle http://www.merchant911.org/blog/index.php/2009/09/21/friendly-fraud-isnt/comment-page-1/#comment-2249 Nealle Thu, 24 Sep 2009 11:37:02 +0000 http://www.merchant911.org/blog/?p=418#comment-2249 When the card associations launched SecureCode and VbyV, one of the drivers was to remove the risk of friendly fraud, since having to identify yourself to your bank meant that it was difficult for the cardholder to dispute the transaction. Plus under the rules by implementing SecureCode and VbyV the merchants give themselves protection against chargeback even if the cardholder or indeed the issuing bank have not registered or do not support SecureCode or VbyV. So really a no brainer! Nealle When the card associations launched SecureCode and VbyV, one of the drivers was to remove the risk of friendly fraud, since having to identify yourself to your bank meant that it was difficult for the cardholder to dispute the transaction.

Plus under the rules by implementing SecureCode and VbyV the merchants give themselves protection against chargeback even if the cardholder or indeed the issuing bank have not registered or do not support SecureCode or VbyV. So really a no brainer!

Nealle

]]> By: Janet Eccles http://www.merchant911.org/blog/index.php/2009/09/21/friendly-fraud-isnt/comment-page-1/#comment-2242 Janet Eccles Mon, 21 Sep 2009 15:56:43 +0000 http://www.merchant911.org/blog/?p=418#comment-2242 Thankfully, most of our customers are other businesses or government agencies. But, I take it upon myself to scrutinize each order that comes in. I am not afraid to call the "customer" to verify information. And, we get tracking numbers on all of the orders that are sent. Thankfully, most of our customers are other businesses or government agencies. But, I take it upon myself to scrutinize each order that comes in. I am not afraid to call the “customer” to verify information. And, we get tracking numbers on all of the orders that are sent.

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